Industry: Travel & Tourism
Pacific Delight Ltd (PDL) is a successful travel company that handles large volumes of inbound and outbound travel.
Organising tour groups is a very complicated process that involves constant communications between travel agents and travel industry suppliers such as tour destinations, hotels and restaurants. Factors like geographic distance, timing, price fluctuation, discount policies compound the risk and competition of the business.
While there are diverse software modules on the market for the travel industry, non of them is quite fit for the specific needs of PDL due to lack of flexibility and difficulties of integrating into PDL's existing systems.
The director of PDL, Scott Chen, clearly sees IT especially web technology is the winning formula of PDL's business. Therefore, a custom designed, internet based travel information system was designed and implemented with the combined known-how of PDL in travel industry and RENZ in IT.
Today, the PDL travel information system is widely used by PDL's sales agents overseas as well as its head office in Auckland. "The enhancement to the competitiveness of PDL by the system is tremendous", says Scott, "with the real-time, web based tour information, we can now seize every market opportunity and provide the best service at the best possible price. RENZ is our IT friend."